Frequently asked questions
We are dedicated to providing our customers with a seamless and hassle-free shipping experience. That's why we offer free worldwide delivery on all orders and process and fulfill orders within 24 hours of payment confirmation.
With our reliable shipping carriers, you can easily track your order and expect it to arrive within a timeframe of 5 to 16 days, depending on your location. This includes popular regions such as the USA, Canada, UK, Australia, New Zealand, Europe, UAE, GCC, Asia, Africa, and Latin America.
While we strive to ensure a smooth delivery process, we understand that issues can sometimes arise. Rest assured, our customer service team is committed to providing excellent support and will do our best to resolve any delivery-related concerns you may have.
Experience the excitement of waiting for your order to arrive at your doorstep. Place your order now and take advantage of our convenient free worldwide shipping. Track your order by clicking here.
At duraMOBI.shop, customer satisfaction is our top priority. That's why we understand how frustrating it can be to receive a damaged product and we want to help make the process as smooth as possible.
If you receive a damaged item, please report it to our customer service team within 48 hours of delivery and do not discard the damaged product or its packaging. We'll file a claim with the shipper and arrange for the damaged product to be picked up for inspection and processing. In most cases, we can order a replacement at no cost to you as soon as the damaged item has been picked up. However, the outcome of the claim may result in a charge for the replacement item, which is subject to availability.
We are here to help solve any issues that may occur and provide you with the best possible shopping experience. If you have any questions about the process or need assistance, don't hesitate to reach out to our support team.
Please note that returns due to change of mind are not accepted. Thank you for choosing duraMOBI.shop