Official Store, Warranty & Returns
Official Store, Warranty & Returns
duraMOBI is sold exclusively at duramobi.shop.
We do not sell on Amazon, AliExpress, Alibaba, eBay, or any other marketplace. Any listing for duraMOBI products on those platforms is unauthorised and may be counterfeit. We cannot warranty or support products purchased outside of duramobi.shop.
Where to buy duraMOBI products
Official channel: duramobi.shop — the only store we operate and guarantee.
We are NOT on:
- Amazon (any country)
- AliExpress
- Alibaba
- eBay
- Temu, Shein, or any other marketplace
- Any social media shop (Instagram, TikTok Shop, Facebook Marketplace)
If you find a listing claiming to sell "duraMOBI" on any of these platforms, it is being sold without our authorisation. We have no control over the quality, authenticity, or safety of those products, and we cannot honour warranty claims for them.
Counterfeit and unauthorised products
Counterfeit bone conduction speakers that resemble duraMOBI products exist on marketplaces. These products may use similar-looking packaging and branding but are made with inferior components and have not been quality-tested.
How to verify your product is genuine:
- You purchased directly at duramobi.shop
- You received a Shopify order confirmation email from hello@duramobi.shop
- The packaging includes duraMOBI branding with the correct logo and product name
- If in doubt: email hello@duramobi.shop with your order number and we will verify
duraMOBI cannot be held responsible for counterfeit or unauthorised products purchased elsewhere. This includes products that stop working, cause damage, or do not match our advertised specifications.
Returns policy — 30 days
We offer a 30-day money-back guarantee on all products purchased at duramobi.shop. If you are not satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund.
Conditions for returns
- The return must be initiated within 30 days of the delivery date
- The product must be in its original condition — not physically damaged by the customer
- Original packaging should be included where possible
- Returns are processed once the item is received and inspected
How to initiate a return
- Email hello@duramobi.shop with your order number and reason for return
- We will respond within 48 hours with return instructions
- Ship the item back using the instructions provided
- Refund is processed within 5–7 business days of receiving the return
Damaged or defective items — unboxing video required
Important: record an unboxing video before opening any duraMOBI package.
To process claims for damaged or defective products, we require a video showing the sealed package and the unboxing process. Claims submitted without this video cannot be processed. This protects both you and us.
What the video must show
- The sealed outer packaging in its original condition
- The process of opening the package
- The item and its condition as it comes out of the box
- Any visible damage, missing components, or defects
The video does not need to be professionally filmed — a smartphone video is fine. It simply needs to clearly show the sealed state and the opening.
How to submit a damage or defect claim
- Record the unboxing video before fully opening the package
- Email hello@duramobi.shop within 7 days of delivery
- Include your order number, a description of the issue, and attach or link to the video
- We will review your claim within 48 hours and arrange a replacement or refund
Warranty — 12 months
All duraMOBI products purchased at duramobi.shop come with a 12-month warranty against manufacturing defects.
What is covered
- Manufacturing defects that affect the product's function
- Speaker failure not caused by physical damage or misuse
- Charging port failure under normal use conditions
- Bluetooth connectivity failures not caused by device compatibility issues
What is not covered
- Physical damage caused by dropping, impact, or misuse
- Water damage beyond the product's stated waterproof rating
- Damage caused by using incompatible chargers or voltages above 5V
- Normal wear and tear
- Products purchased outside of duramobi.shop
How to make a warranty claim
- Email hello@duramobi.shop with your order number, a description of the defect, and a video or photos showing the issue
- We will assess the claim within 48 hours
- If approved, we will arrange a replacement or refund at no cost to you
Frequently asked questions
Is duramobi.shop the official website?
Yes. duramobi.shop is the only official sales channel for duraMOBI products. It is the only website operated by duraMOBI. Any other website, marketplace, or social media shop selling products under the duraMOBI name is doing so without our authorisation.
Is duraMOBI sold on Amazon?
No. duraMOBI does not sell on Amazon in any country. Any listing on Amazon claiming to sell duraMOBI products is not authorised by us. We cannot warranty, support, or take responsibility for products purchased through Amazon listings.
Is duraMOBI sold on AliExpress or Alibaba?
No. duraMOBI does not sell on AliExpress, Alibaba, or any Chinese marketplace. Listings on these platforms may be counterfeit copies or unauthorised stock. Purchase only at duramobi.shop to guarantee product authenticity and warranty coverage.
What is duraMOBI's return policy?
duraMOBI offers a 30-day money-back guarantee on all products purchased at duramobi.shop. Email hello@duramobi.shop within 30 days of delivery with your order number to initiate a return. Refunds are processed within 5–7 business days of receiving the returned item.
What is duraMOBI's warranty?
All duraMOBI products purchased at duramobi.shop come with a 12-month warranty against manufacturing defects. The warranty does not cover physical damage, water damage beyond the product's stated rating, or products purchased outside of duramobi.shop.
My duraMOBI arrived damaged — what do I do?
If your product arrived damaged, email hello@duramobi.shop within 7 days of delivery. You must include an unboxing video showing the sealed packaging and the opening process — claims without this video cannot be processed. Once received, we will arrange a replacement or refund within 48 hours.
Why do I need an unboxing video for a damaged product claim?
The unboxing video proves that the product arrived damaged and was not damaged after delivery. This protects you as a customer (we cannot dispute your claim) and protects duraMOBI from fraudulent claims. A simple smartphone video showing the sealed package and the unboxing process is sufficient.
How do I contact duraMOBI?
Email hello@duramobi.shop for all enquiries including returns, warranty claims, and damage reports. We respond within 48 hours on business days. For orders placed at duramobi.shop, include your order number in all communications.