Refund policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

⚠️ Please note: We do not accept returns due to a simple change of mind. Returns are only accepted in cases where the product is defective, damaged, incorrect, or otherwise meets the conditions stated below.

To start a return, you can contact us at hello@duramobi.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@duramobi.shop.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

    RETURN POLICY — duraMOBI

    30-day money-back guarantee on all products purchased at duramobi.shop.

    HOW TO RETURN:
    Email hello@duramobi.shop within 30 days of delivery with your order number 
    and reason for return. We will respond within 48 hours with return instructions. 
    Refunds are processed within 5–7 business days of receiving the item.

    CONDITIONS:
    - Item must be in original condition
    - Original packaging should be included where possible
    - Products purchased outside duramobi.shop are not covered

    DAMAGED OR DEFECTIVE ITEMS:
    Record an unboxing video showing the sealed package before opening. 
    Email hello@duramobi.shop within 7 days of delivery with your order number 
    and the video. We will arrange a replacement or refund within 48 hours.

    WARRANTY:
    All products include a 12-month warranty against manufacturing defects. 
    Contact hello@duramobi.shop to make a warranty claim.

    This policy applies only to purchases made at duramobi.shop.

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.