Frequently asked questions
ALL ORDERS PLACED BETWEEN SEPTEMBER 26TH TO OCTOBER 7TH WILL BE SHIPPED AFTER OCTOBER 8TH
We are dedicated to providing our customers with a seamless and hassle-free shipping experience. That's why we offer free worldwide delivery on all orders and process and fulfill orders within 24 hours of payment confirmation.
With our reliable shipping carriers, you can easily track your order and expect it to arrive within a timeframe of 5 to 16 days, depending on your location. This includes popular regions such as the USA, Canada, UK, Australia, New Zealand, Europe, UAE, GCC, Asia, Africa, and Latin America.
While we strive to ensure a smooth delivery process, we understand that issues can sometimes arise. Rest assured, our customer service team is committed to providing excellent support and will do our best to resolve any delivery-related concerns you may have.
Experience the excitement of waiting for your order to arrive at your doorstep. Place your order now and take advantage of our convenient free worldwide shipping. Track your order by clicking here.
Unfortunately, fragile items are sometimes damaged in shipping.
We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
Once you notify us that your product was damaged, DURAMOBI.SHOP will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to order a replacement fixture at no cost to you as soon as the damaged one has been picked up. However, the outcome of the claim may result in a charge for the replacement item. Replacements are subject to availability.
If you wish to return a product that was received with broken PARTS, the standard return policy will apply.
DURAMOBI.SHOP is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods.
Please contact SUPPORT if you have any questions.
Returns due to change of mind , are not accepted